I’m writing to inform you of some delays that we have with our 2021 items being sent to our members.
The hope is that you will be able to share any relevant information with your members.
• 2021 Renewal packs for Life Members and Annual renew members who have renewed in January and the first week of February.
o There has been a delay in the production of the 2021 pins which are included in the 2021 renewal pack. The stock is expected to arrive at the fulfilment company on the 12th of February and all the waiting orders are expected to be in the postal system by the 28th of February. We can realistically expect to see members receiving their packs in the first weeks of March, postal services dependent.
o You may also hear reports of members having already received their 2021 renewal packs. This is because at the end of December last year 2000 units were delivered. These have been used primarily for our members in the UK & Ireland.
• 2021 L.O.H. pins
o 2021 L.O.H. pins will not be included within the Life Members Renewal packs. They will be dispatched in a second order and will likely arrive with our members within the same period as their 2021 renewal packs.
• Welcome Packs for our Dealerships
o You’ll be aware that at the end of last year there was a stock shortage of some of the materials included in our Welcome packs which caused a delay in being able to fulfil the orders which our Dealers were placing. The good news here is that we now have plenty of stock, the negative is that Brexit has caused a big complication with regards to get the Welcome Packs past customs and out to our dealerships. The fulfilment company and H-D are working on solution.
The team remains focussed on getting these points resolved ASAP.
Thank you for your understanding.
Best regards,
Vincent
H.O.G. United Kingdom & Ireland
Vincent Penkul.
Chapter Administration Coordinator